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Apr
29

Library Success Stories - Shop Bound Library Service in Gunnedah

A guest post by Chris Birkett, Gunnedah Shire Library

Gunnedah Shire Library implemented a new Shop Bound service in February 2014 for business owners and employees who are unable to access the library during its working hours due to their work commitments.  Library staff understand that most business operating hours closely resemble our own and this makes selecting and returning library materials (books, talking books, magazines, DVDs and CDs) difficult. The Shop Bound service delivers bags of books directly to business owners and employees who are unable to come to the library.  

Anyone wishing to take part in the Shop Bound service simply needs to full out a Library Membership Application form if they are not a member already, and answer a brief questionnaire which will guide the library staff about their reading preferences. Using this information, the library staff selects relevant materials, checks it out for the user, and delivers the bag of books directly to the nominated shop every two weeks.  

This service is very like the House Bound service that most libraries provide. The most time consuming aspect of the service is staff visiting the shops, explaining the service, and having the forms filled in, as they will be competing with walk in customers, phone calls, messages, etc., etc. We have found that the personal visit, however, is better than any other form of canvassing. 

Each library staff member is responsible for administering to the shop bound people they joined – selecting the materials, delivering the books, and forming a relationship that leads to refining or altering the choices of materials checked out.  

We were expecting only the shop owners and workers join the library, but found that not only did they join, but they also asked if other family members could join – husbands, daughters, grandchildren, etc.  One of the bags delivered contains material for the shop owner, her 93 year old mother, and her 9 year old son – truly a multigenerational bag!  

Once the service is up and running, it takes very little to maintain; staff members have bags to pack (sometimes they are packed by a volunteer using the questionnaire information if the staff member is not present) and deliver for their own clients.   An email is sent the day before the delivery reminding clients that the changeover is the following day.  The service presently operates only in the CBD, so deliveries are made on foot or by car; I am currently looking at a trolley a la the mail delivery trolleys to use.

Apr
23

Helping clients with technology ... a reference enquiry

Libraries offer a wide range of econtent (including music and film streaming, eaudio, ebooks, databases, online magazines and comics).  Increasingly, staff need to assist members of the community to use this content on their own devices as well as library equipment.  In many libraries the bring your own device (BYOD) model is also actively encouraged.  

However, many library staff find enquiries from clients seeking help with their own technology (ereaders, smartphones and tablets) are also becoming more common.  The wide variety of devices and the short life cycle of smartphones and tablets can be challenging to keep up with.

How do you approach these types of enquiries?

  • This slide show demonstrates taking a reference approach to providing technology help. 
  • Don’t forget to count these types of enquiries in your library reference enquiry statistics. There will be more information about gathering “enquiry completion rate” statistics soon.

What other resources are available?

  • There will be some best practice tips available soon from the current public library ebooks and econtent research survey.
  • NSW.net elending portal 
  • Tech Savvy Seniors training resources 
  • The Reference and Information Services Group (RISG) has a seminar coming up including a discussion about “What are the reference skills needed to work in a public library now, and to be ready for whatever happens in the future?”  
What other resources are available?
There will be some best practice tips available soon from the current public library ebooks and econtent research survey.
NSW.net elending portal http://www.nswnet.net/elending-portal
Tech Savvy Seniors training resources http://www.telstra.com.au/telstra-seniors/
The Reference and Information Services Group (RISG) has a seminar coming up including a discussion about “What are the reference skills needed to work in a public library now, and to be ready for whatever happens in the future?” http://www.eventbrite.com.au/e/reference-at-the-metcalfe-2015-tickets-16474171691 

Source: Colorado State Library

Don’t forget to count these types of enquiries in your library reference enquiry statistics.  There will be more information about gathering “enquiry completion rate” statistics soon.


What other resources are available?

Apr
17

2+3D photography: practice and prophecies - highlights from following online

The 2+3D photography - practice and prophecies conference has just finished in Amsterdam.  Thanks to kind tweeters it was possible to follow this conference online early in the morning.  All the content below came from links in their tweets.  The conference has relevence to many library services, and plans for the future.

Highlights of the conference include:

Pipeline digitisation

Smithsonian 3D scanning

Finding out about the work the Smithsonian is doing

Being able to access the Smithsonian 3D scans for printing at home (or in a library) and being able to use the Metropolitan Museum of Art's 3D printing booklet for beginners.

This video provides a different way of thinking about digitising the collection.

Thinking about digitisation and collection management 

The Digitisation Machine from Collections Trust

I am sure if someone else had looked at the tweets, they would have some different ideas to take away. You can see more here via #2and3D

Apr
15

#documentANZAC documenting ANZAC Day 2015

This ANZAC Day there will be dawn services and commemorations in communities across NSW, just like there are every year.  

While you are collecting photographs of local ANZAC Day commemorations for your local studies collections, it would be appreciated if you could publicly share them as well, using the hashtag #documentANZAC. It would be helpful if you could share these on Flickr, Instagram, or Twitter. We here at the State Library are keen to document ANZAC day commemorations across NSW and images tagged may be acquired for the collection. 

There may also be ephemera, such as programs, flyers, stickers.

The address to send it to is:

ANZAC Ephemera
State Library of New South Wales
Macquarie Street
SYDNEY 2000 

The State Library, and the citizens of New South Wales present and future, thank you for your assistance.  Please follow our campaign on social media with the hashtag #documentANZAC.

Lousise Denoon, Elise Edmonds and Ellen Forsyth

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